Shipping & Returns

  1. How long after I purchase can I return
  2. Is there a restocking fee?
  3. How do I return an item?
  4. What shipping options are available?
  5. Do you ship outside of the USA?
  6. Do you ship to Alaska and Hawaii?
  7. What could cause a shipping delay?
  8. Is there a cost on returns?

Q: How long after I purchase can I return

Returns have to be made within 15 days from the date of purchase. This includes warranty claims. All warranty claims beyond the first 15 days of purchase will need to be handled directly with the manufacturer. We will be glad to put you in touch with a representative from the manufacturer.

Q: Is there a restocking fee?

Yes, a 20% restocking fee will apply to all returns

Q: How do I return an item?

You may return the product by first obtaining a Return Material Authorization ("RMA") number. An RMA number is obtained by calling our customer support line - 877-418-3934 Once we receive your request, our customer support may call you with further questions. If the product is within warranty, we will issue a RMA number to you with details on how to return the defective product. Products shipped to us must be properly packaged to prevent damage in transit. You pay for one way shipping to us. You must include the RMA number prominently displayed on the outside of your package. If you ship your product without the RMA number prominently displayed on the outside of the package, it will be returned to you at your cost. Please note that returns have to be made within 15 days from the date of purchase. This includes warranty claims. All warranty claims beyond the first 15 days of purchase will need to be handled directly with the manufacturer. We will be glad to put you in touch with a representative from the manufacturer. The product accepted by Hebron Auto Parts will become the property of Hebron Auto Parts and Hebron Stores. Repaired or replacement product will be shipped at our expense. Though we generally do not accept returns for non-defective items, exceptions are made under certain circumstances. Defective products may be returned only after you speak with a representative and you are provided with a Return Authorization - RMA number. Under no circumstances will the original shipping amount (cost of shipping the product to the customer) be refunded. If a return has been authorized, the customer will have to pay for shipping the returned item back to our warehouse or address provided. A re-stocking fee of up to 25 percent could be charged.

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the USA?

We (do not) ship outside of the USA.

Q: Do you ship to Alaska and Hawaii?

We (do not) ship to Alaska and Hawaii.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.